Store & Customer Care Policy
Welcome to April Flowers! We are delighted to have you as a valued customer and are committed to providing you with the best possible customer care. Our Store & Customer Care Policy outlines our dedication to serving you and addressing your needs effectively. Please take a moment to review the policy, and feel free to reach out to us if you have any questions or concerns.
1. Personalized Assistance: Our small business is built on personal connections, and we are here to assist you in a personalized manner. Our team is available to address your inquiries, orders, and any issues you may encounter.
2. Contact Information: You can get in touch with us through the following means:
Phone: (239) 722-9283
Contact Form: Available on our website
3. Availability: Our team is available during our business hours, which are W-F 9:00 am-5:00 pm, Saturday 9:00 am-4:00 pm. Sunday we are available by appointment only. Monday, & Tuesdays we are closed. Messages received outside of these hours will be attended to promptly on the next business day.
4. Order Support: Whether you need assistance placing an order, making modifications, or tracking a delivery, our team is here to guide you through the process and provide updates as needed.
5. Special Requests and Customization: We understand the significance of special occasions and unique preferences. If you have specific requests, customization ideas, or particular floral arrangements in mind, we will collaborate with you to bring your vision to life.
6. Feedback and Concerns: Your feedback is invaluable to us, be it positive or constructive. We encourage you to share your thoughts, concerns, and suggestions. Your input helps us improve and enhance the quality of our products and services.
8. Issue Resolution: Should any issues arise, such as discrepancies in your order, damaged items, or other concerns, we are dedicated to resolving the matter promptly and to your satisfaction. Your happiness is our priority.
9. Exceeding Expectations: Our aim is to go beyond your expectations in every interaction. We strive to make your experience with April Flowers exceptional and memorable every time.
10. Continuous Learning and Improvement: As a small business, we are committed to learning and growing with your valuable input. Your experiences and suggestions drive us to improve our customer care practices continually.
Thank you for choosing April Flowers. We are excited and take pride in serving the local community to provide you with beautiful floral creations and outstanding customer care.
April Turton, Owner, April Flowers LLC
13005 Palm Beach Blvd. Ft. Myers Florida 33905